AI & Automation Support Apprentice

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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Pick up incoming support requests, turn them into tasks on the sprint board and size them
Use Claude to investigate each request, plan the change and carry it out on the client’s site, then check it works
Reply to clients in plain English to confirm what was done, and log your time against the task
Spot requests that keep coming back and build Claude skills, prompts or automations so they are quicker and more consistent next time
Test and check AI-produced changes before they go live, and escalate anything risky or outside your remit
Keep short how-to notes so the rest of the team can reuse what you build