Apprentice Building Materials Supplies Sales Service Assistant

Summary

Butterfield Building Supplies are recruiting for an Apprentice Sales Service Assistant who will be learning from a team of experienced colleagues. The successful candidate will complete a Level 2 Trade Supplier Apprenticeship over the duration of their training.

Wage

£16,575 a year

Minimum wage rates (opens in new tab)

Training courseTrade supplier (level 2)

HoursMonday: 8.30-4.30 Tuesday: 8.30-4.30 Wednesday: 8.30-4.30 Thursday: 8.30-4.30 Friday: 8.30-4.30 Saturday: Alternate 7.30-12.30 Sunday: closed

37 hours 30 minutes a week

Start date

Thursday 2 July 2026

Duration

1 year

Positions available

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

Working as a member of the building supplies sales office team serving customers, both at the counter and over the telephone.

Learning our IT processes and systems for charging both our account and non-account customers.

Gaining knowledge and understanding of our products and product ranges.

Dealing with customer enquiries, collections, deliveries, and service.

Liaising and dealing with other departments within the company.

Where you’ll work

350 SELBOURNE ROAD
LUTON
LU4 8NU

Check your travel to work

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRAVIS PERKINS PLC

Training course

Trade supplier (level 2)

Understanding apprenticeship levels (opens in new tab)

What you’ll learn

Course contents

Knowledge and understanding of the organisation’s: communicating confidently to internal and external customers about the company and how it operates
Knowledge and understanding of the organisation’s: identifying and communicating with the relevant person if a threat or risk to the business is identified
specialist trade customer profile of the business: using appropriate techniques and forms of communication to put customers at ease and gain their trust.
specialist trade customer profile of the business: delivering customer service that exceeds customer expectations
specialist trade customer profile of the business: identifying customer requirements and referring them onwards in an appropriate manner
trade counter and telesales services: assisting customers in exploring product ranges and alternative and complementary products and services, based on the fundamental underpinning product knowledge
trade counter and telesales services: identifying the customers’ requirements, matching them to the trade supplier’s products and services
trade counter and telesales services: delivering accurate product information, to enable the customer to make a decision on products and services and know how to access the detailed technical specification of a product when required.
trade counter and telesales services: securing a trade sale using appropriate selling techniques, both face to face and on the telephone, and methods to complete the transaction.
trade counter and telesales services: applying basic merchandising techniques used within the business.
trade counter and telesales services: applying the key principles of selling in a trade supplier environment, using a variety of methods, which may include unique selling points, upselling, and link selling to secure and complete sales transactions.
trade counter and telesales services: communicating with customers using various methods and systems appropriate to the situation
trade counter and telesales services: applying the key principles of administration and working practices to accurately prepare, store, communicate and process businesses documentation.
trade counter and telesales services: processing information, to the key standards of data protection, security and intellectual property rights.
key principles of warehousing and stock control: processing and recording the receipt, storage, assembly and despatch of goods.
key principles of warehousing and stock control: receiving stock, despatching customer orders and processing returns in line with company processes.
key principles of warehousing and stock control: loading /unloading of supplier and contractor vehicles
technologies that are appropriate to the role: using technology appropriately and efficiently in line with business policy, e.g. PoS (point of sale) machines, PCs
technologies that are appropriate to the role: demonstrating the use of various technologies, e.g. bespoke/in house or off the shelf software packages to others.
legislative responsibilities relating to the business, products and/or services being sold: complying with legal requirements to minimise risk and build customer confidence.
legislative responsibilities relating to the business, products and/or services being sold: minimising disruption to the business and maintaining the safety and security of people at all time
legislative responsibilities relating to the business, products and/or services being sold: taking appropriate action if a breach of H&S regulations is identified.
personal responsibilities and performance contribute to the success of the team and the business: building two-way trust and contribute to working within a team
personal responsibilities and performance contribute to the success of the team and the business: collaborating with colleagues to resolve problems.
personal responsibilities and performance contribute to the success of the team and the business: managing personal performance by completing tasks to agreed standards and timescales and by taking action to resolve problems and communicating issues beyond own level of competence.
personal responsibilities and performance contribute to the success of the team and the business: demonstrating effective time management through planning and prioritising own workload.
personal responsibilities and performance contribute to the success of the team and the business: identifying own strengths, weaknesses and development needs.

Training schedule

Apprenticeships include time away from working for specialist training. You will study to gain professional knowledge and skills.

Requirements

Desirable qualifications

GCSE in:

English (grade 4)
Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

Communication skills
Customer care skills
Team working

About this employer

Butterfields has over 100 years of trading experience as a builders merchant/building and timber supplies company based at its large site in Luton. We have a team of long-serving employees and are committed to the training and development of staff for the future benefit of both the employee and the company itself.

http://www.hbutterfield.co.uk (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.