Business Administrator Apprentice

Looking for more than just an office job? Join Solution International and discover how a successful global business operates. Get involved in exciting projects, support customers, learn key business skills, develop confidence, and gain valuable experience that will help build your future career.

As part of this apprenticeship, you will complete the Business Administrator Apprenticeship Standard. You’ll receive dedicated training during your employment working hours, helping you develop the knowledge, skills and behaviours needed to succeed in the role.

Training will be delivered through a combination of workshops, online learning, practical workplace experience and one-to-one support. You’ll also benefit from ongoing training and development with Solution International while working towards a nationally recognised qualification through Milton Keynes College.

What you’ll do:

As a Business Administration Apprentice at Solution International, you will work closely with our Sales Director, Account Manager and wider team, gaining valuable experience across sales support, customer service, logistics, stock management and business administration. This is a hands-on role where you’ll learn how a growing international business operates.

You’ll support the coordination of product samples, customer orders and deliveries, assist with customer enquiries and returns, and help maintain accurate business records. As your skills and confidence develop, you’ll take on increasing responsibility and contribute to projects that improve business processes.

Key Responsibilities:

Sales Support:

Coordinate product samples for retail buyers and customers
Arrange dispatches and maintain accurate sample records
Support the sales team with administration, trackers and follow-up actions
Assist with Amazon account administration, shipment preparation and delivery schedules

Orders & Logistics:

Support the processing of customer orders and prepare shipping documentation
Book couriers and liaise with warehouse colleagues to ensure deliveries run smoothly
Monitor dispatch schedules and help resolve any issues or delays

Customer Service

Respond to customer enquiries in a professional and timely manner
Log and track returns, replacements and delivery queries
Work with colleagues to find solutions and provide excellent customer support

Stock & Business Planning:

Update stock and sales records using business systems and spreadsheets
Assist with reporting and forecasting activities
Learn how sales trends, promotions and stock levels help shape future business decisions

Business Administration:

Use Microsoft Office and internal systems to maintain organised records
Communicate with customers, suppliers and colleagues professionally
Prioritise workloads, meet deadlines and support the smooth running of the business

What You’ll Gain:

A nationally recognised Business Administration qualification
Experience across multiple areas of a growing business
Training and support from experienced professionals
Valuable skills in administration, customer service, logistics, sales support and business operations
The opportunity to take ownership of projects and contribute to business improvements as your confidence grows

This is an excellent opportunity for someone who is organised, eager to learn and looking to build a long-term career within a dynamic and growing company. We’re looking for someone who is eager to learn, enjoys being organised, and has a positive attitude. You’ll be reliable, pay attention to detail, and feel comfortable communicating with customers and colleagues. Basic computer skills are helpful, and we’ll support you in developing your knowledge of Excel and other business systems. No previous experience is needed – we’re looking for enthusiasm, a willingness to learn, and the potential to grow within our team.