Customer Account Admin Apprentice

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We’re looking for a proactive, commercially minded Customer Account Admin to join our sales and customer service team. This is a hands-on role that brings together account management, sales, customer service and order administration.

What you’ll do at work

Account management and customer relationships.
Manage a portfolio of B2B customer accounts, acting as the primary day-to-day point of contact.
Build strong, trusted relationships that support long-term customer loyalty and growth.
Conduct regular customer check-ins and account reviews to understand needs, challenges and opportunities.
Monitor account activity, identify at-risk customers and support retention plans where needed.
Deliver best-in-class customer service across every interaction. Revenue growth and account development.
Identify and action upselling and cross-selling opportunities across the product range.