Customer Implementation and Training Specialist Apprentice

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Summary

This is a highly client-facing role suited to someone with prior experience in the software/IT industry who is looking to formalise and elevate their skills through the Level 4 Business Analyst Apprenticeship.

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are seeking a confident and experienced Customer Implementation and Training Specialist to support the onboarding, implementation, and training of customers using our enterprise SaaS platform, HaulierMagic.

Core Responsibilities

Develop a deep and comprehensive understanding of the HaulierMagic platform and its full functionality
Conduct on-site client visits across the UK (approximately 2 days per week) to:

o Demonstrate system capabilities

o Deliver structured user training

o Support implementation and onboarding

Analyse customer workflows and identify how the system can optimise their operations
esolve customer concerns professionally and efficiently
Escalate technical or complex issues to internal Product and Development teams
Gather customer feedback and contribute to continuous product improvement
Support documentation of business requirements, user processes, and system configurations
Assist with testing, configuration, and quality assurance activities