Customer Service Practitioner Apprentice

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This apprenticeship follows the nationally recognised ST0072 Customer Service Practitioner standard, giving you a genuine Level 2 qualification while you earn. You’ll develop the knowledge, skills and behaviours to deliver high-quality service in line with Sala Thai’s values, and completion leads to eligibility to join the Institute of Customer Service as an Individual member at Professional level.

Key Responsibilities

Greeting and welcoming customers, creating a warm first impression of Sala Thai
Taking bookings and handling customer enquiries face-to-face, by phone, and digitally
Supporting food and drink service, working closely with the kitchen and front-of-house team
Processing orders accurately and efficiently
Resolving customer issues and complaints in a calm, professional manner
Maintaining excellent product and menu knowledge, including our authentic Thai dishes
Promoting the restaurant’s services, events, and special offers
Treating every customer as an individual and upholding Sala Thai’s service culture and values