Housing Solutions Team Advisor Apprentice

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As a Housing Solutions Advisor Apprentice at Luton Borough Council, you will play an important role in supporting individuals and families who are at risk of homelessness. Working as part of the Housing Solutions Team, you will provide advice and guidance on housing matters and help residents find and secure suitable accommodation, working closely with Council services, landlords and a range of external agencies and professionals.

You will support caseworkers with affordability assessments, support plans and applications for rent deposits, Housing Benefit and Discretionary Housing Payments, while helping residents access appropriate welfare benefits and support services. You will also maintain accurate case records, monitor progress and make referrals to relevant services to ensure residents receive appropriate ongoing support.

The role will involve recognising and responding appropriately to safeguarding concerns, including domestic abuse and child protection, and escalating concerns where necessary. As part of the apprenticeship, you will also undertake the required learning and development programme, working closely with your line manager, tutor, mentor and assessor to build your knowledge and skills within housing services.