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IT Apprentice

Summary

We are seeking to appoint an enthusiastic, reliable and self-motivated Infrastructure Technician Apprentice to assist the Network Manager in the day-to-day running of the school’s ICT networks, associated hardware and digital resources.

Wage

£18,000 a year

Training course Information communications technician (level 3)
HoursMonday – Thursday, 7.30am – 3.30pm and Friday, 7.30am-3.00pm.

37 hours a week

Start date

Monday 25 May 2026

Duration

1 year 4 months

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

  • Provide first-line technical support, giving clear advice and troubleshooting to students and staff.
  • Maintain access to internet, email and learning platforms to ensure uninterrupted online services.
  • Support and maintain network hardware and software; deliver hands-on classroom support for devices and peripherals.
  • Deliver technical support for school events, including AV setup and on-the-day troubleshooting.
  • Assist with providing training to staff and students, preparing materials and supporting staff and students throughout the school day to support Teaching and Learning.
  • Lead on small IT projects in consultation with the senior on-site team member and AET IT.

Where you’ll work

St Albans Girls School
Sandridgebury Lane,
St Albans
AL3 6DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JBC SKILLS TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you’ll learn

Course contents
  • Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system’s performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer’s requirements in line with organisation’s policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation’s policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

The classroom training for the Information Communications Technician comprises 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.

The modules taught are:

  • Network Fundamentals
  • Mobility and Operating Systems
  • Cloud Fundamentals
  • IT Business Principles

Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.

More training information

 

  • We are a government approved apprenticeship training provider. We provide apprenticeships for a wide range of employers, large and small
  • Some of your working hours will be spent training or studying with your appointed JBC Trainer/Mentor or your employer.  Learning the skills you need to be successful in the role and complete the apprenticeship
  • You will have a progress review with your trainer and line manager every three months, along with regular support sessions to help you develop your portfolio

Requirements

Essential qualifications

GCSE in:

  • English (grade C (4) or above)
  • Maths (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

 

Key benefits of being an employee of STAGS:

  • Staff wellbeing
  • Excellent facilities
  • All staff encouraged and supported in their personal development
  • Desirable location to live or work
  • Rail links to London and easy commute from M1 and M25 St Albans Girls’ School:
  • Is graded an Outstanding World Class school with over 1,400 students. with high standards of behaviour
  • Is a highly successful and heavily over-subscribed school in St Albans
  • GCSE results place us in the top 100 secondary schools in the country and the top 3% nationally for student progress
  • Offers excellent opportunities for career development with a comprehensive ECT programme

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