IT Support Apprentice

Months 1 to 8:

• The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
• You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
• You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team

Months 8 to 16:

• The apprentice will join the 1st Line Team providing administrative and remote support to our fast growing customer base
• You will report directly to the 1st Line Team Leader who works within the Customer Operations group
• You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
• You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself

General Skills & Experience:

• Strong customer care and client facing skills
• Good verbal and written communications skills
• Excellent telephone manner
• Organised, focused and rigorous
• Proven problem solving skills
• Able to work in a team environment
• Must have desire and ability to develop new skills on the job
• Strong team focus and ability to work with and without direct supervision

Attitude:

• Mature attitude in a professional environment
• Desire to be a team player
• Looking for challenges and solutions
• Promotes Customer Service
• ‘Can do’ attitude
• Sense of humour

Technical Skills – An awareness of:

• IT Hardware
• Windows Operating systems
• Microsoft 365

Where you’ll work

8, Kensworth Gate 200-204
High Street South
Dunstable
Bedfordshire
LU6 3HS