Luton Jobs and Skills

IT Support Apprentice

The Information Technology world is changing rapidly, and this apprenticeship reflects exactly that. Delivered by LDN Apprenticeships (Ofsted Outstanding), the Information Communication Technician program will give you hands‑on experience across different IT systems and working with a wide range of airport stakeholders.

Your Role at London Luton Airport will Include:

Being the first point of contact for our colleagues, airliners, ground partners, and concessionaires on our friendly and busy IT Service Desk
Log and track incidents and requests through the ITSM tool, ensuring they are classified and prioritised correctly.
Provide remote support to end‑users on a wide range of IT issues, including hardware, software, and networking problems.
Complete daily checks, such as backups from the night before.
Provide support for Microsoft and Office 365.
Update and maintain knowledge base articles and internal documentation to assist with common support requests and to improve the efficiency of the support process.

Entry Requirements

Qualifications Required/Desirable: English and Maths at GCSE Grade 4 (C) or above, or Functional Skills Level 2 or above Desired Requirements: Passion in IT, experience of setting up personal computer(s), knowledge of latest technology news and trends Confident using Microsoft Office and keen to widen knowledge in the wider365 suite To apply, you must be: Living in England for the past 3 years and have the right to work in the UK 5‑year checkable work/education history Not currently enrolled on any other courses Aged 18 or over Living in Luton (LU1‑LU4)