IT Support Technician Apprentice

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This apprenticeship is in St Albans.

This IT apprenticeship has varied roles, including, but not limited to:

Handle frontline queries from various sources including email, helpdesk and telephone
Maintain communication with users, updating requests logged on the school’s ticketing system, and escalating them within the team as required
Install and maintain computer hardware, workstations, laptops, audio/visual equipment and peripherals
Maintain an up-to-date inventory of IT equipment
Assist with the expansion of the school network infrastructure including switches, cabling and wireless network equipment
Routine administration including iPad maintenance, data backups, workstation health checks, anti-virus scans
Software installation, maintenance and upgrading
Support staff and pupils with the set-up and preparation of IT equipment around the school
Provide high-quality customer focused technical support and training to non-teaching and teaching staff and to pupils
Assist with the set-up of AV equipment for lectures and presentations