IT Technician Apprentice

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Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready

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Location: Hitchin (SG4)

What you’ll do at work

*Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer

*Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications

*Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes

*Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations

*Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved, proactive maintenance and change implementation objectives are met

*Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way

*Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience

*Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times