Assistant Manager (Front of House)

We’re looking for passionate leaders who love developing people, delivering exceptional customer experiences, maintaining outstanding food quality, and driving high standards every day.

As an Assistant Manager at Pret, you’ll support the General Manager in overseeing the day-to-day operation of the shop, helping to create an environment where both our teams and customers can thrive. You’ll lead by example, motivate and develop your team, and ensure our products, service, and standards consistently reflect what makes Pret special. Whether supporting front of house or kitchen operations, you’ll play a key role in delivering an outstanding experience for our customers while maintaining the high standards we’re known for.

Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring those around them. They’re the protectors of the things that make Pret, keeping standards and spirits high, and our teams and customers happy.

When things get busy, so do they. Whether supporting front of house during peak trading, coaching team members in the kitchen, driving performance, managing stock and waste, maintaining food safety standards, or ensuring every customer receives a great Pret experience, they’re passionate about helping their shop and the people in it grow.

About You

• Be kind, honest and generous: Bring genuine warmth and your authentic self to work every day.
• Bring your passion: Share our passion for exceptional customer service, great food, and creating memorable experiences.
• Spread joy every day: Small acts of kindness, like giving away a free coffee on the house, are a big part of what makes the Pret experience special.
• Experience Needed: You’ve got experience in retail, hospitality, food production, or another fast-paced customer-focused environment. You know how to lead and inspire a team, drive performance, maintain high operational and food safety standards, and create a positive environment where both people and results thrive. Whether your experience is primarily in front of house, kitchen operations, or across both, you’ll bring energy, resilience, and a passion for helping others grow while delivering outstanding results.

The starting salary for this role is £34,654 with a discretionary 15% quarterly bonus.

• You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
• Free private medical cover, with the option to add family or partner at an additional cost
• 4% of your pension contribution matched by Pret, rises to 5% after 5 years
• Life assurance at 3x annual salary
• Loyalty award for 5, 10, 15, 20 years’ service
• Flexible Benefits Platform packed with lifestyle discounts
• Season ticket loans
• Healthcare cash plan
• Financial wellbeing provisions
• Free mortgage services
• Sabbatical after 3 years
• Opportunities to support our charity, The Pret Foundation
• Comfy free shoes to wear on shift

Life in Our shops

Our shops are a wonderful place to be. For our customers, and for our teams! The teams in our shops bring their talents (and their unique charm) to make every day a little more joyful.

Here, you’ll find:
– Individual ways to grow: fully funded professional qualifications, leadership development and informal and formal mentoring
– Diversity & belonging: Everyone’s welcome at Pret – you’ll be valued for who you are and supported to feel confident in yourself and your skills
– Pace & variety: Build a diverse skillset, meet some new people and learn (a LOT)
– Community & purpose: We work together to create positive change through the Pret Foundation

We put great care into everything we do – that includes our shops and your career in them. Work here is fast-paced, but your team’s always got your back as you work together to serve delicious food and coffee and share small everyday moments of joy with your customers.