Client Growth Manager

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Key responsibilities:

Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.
Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process.
Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns.
Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success.
Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.
Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth.
Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one.
Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.

What success looks like:
You’ll know you’re succeeding when agents consistently return utility order forms, their teams are fully bought into the UniHomes process, and your accounts are contributing to sustained revenue growth and long-term partnerships.

Key performance indicators (KPIs):

Form conversion rate: percentage of advertising leads resulting in completed utility order forms.
Revenue contribution: total commissionable revenue generated through client accounts.
Client engagement: frequency and quality of client interactions, including best practice sessions and process reviews.
CRM accuracy: maintenance of complete and up-to-date client records and performance data.
Portfolio growth and utilisation: proportion of a client’s student property portfolio actively advertised and let via UniHomes, and progress towards full adoption across their listings.