Client Growth Manager
Key responsibilities:
- Build and maintain strong relationships with key letting agent partners, acting as their trusted advisor and main point of contact.
- Ensure agents fully understand the commercial value of our free advertising and the importance of returning completed utility order forms as part of their lettings process.
- Drive revenue growth by embedding operational best practices within client teams, ensuring staff are trained and processes are aligned to maximise form returns.
- Monitor client performance data, identify trends, and proactively address gaps to improve conversion rates and overall account success.
- Understand and influence the full B2B2C journey, ensuring agents are equipped to guide student tenants through the utility ordering process as part of their lettings workflow.
- Deliver regular performance reports and insights to clients, helping them understand their impact and opportunities for growth.
- Collaborate with business development and support teams to onboard new clients effectively and ensure long-term success from day one.
- Support marketing and technology initiatives, maintaining accurate CRM records and ensuring all account data is up to date.
What success looks like:
You’ll know you’re succeeding when agents consistently return utility order forms, their teams are fully bought into the UniHomes process, and your accounts are contributing to sustained revenue growth and long-term partnerships.
Key performance indicators (KPIs):
- Form conversion rate: percentage of advertising leads resulting in completed utility order forms.
- Revenue contribution: total commissionable revenue generated through client accounts.
- Client engagement: frequency and quality of client interactions, including best practice sessions and process reviews.
- CRM accuracy: maintenance of complete and up-to-date client records and performance data.
- Portfolio growth and utilisation: proportion of a client’s student property portfolio actively advertised and let via UniHomes, and progress towards full adoption across their listings.
Our partners








Luton Adult Learning
Point, Luton Adult Learning, Floor 2 Arndale House, Luton LU1 2LJ