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Contract Manager

You will lead from the front, championing GXO’s safety vision while embedding the right behaviours, accountability and performance culture across the operation. With full responsibility for delivering operational and financial KPIs, you will inspire, develop and engage your team to create a positive, high-performing workplace and an exceptional customer experience.

This is a full time (40 hours per week), permanent opportunity working Monday to Friday. Core location being Hemel Hempstead, with national travel to outbases.

 

What you’ll do on a typical day:

  • Lead the delivery of GXO’s safety vision, embedding the right behaviours, focus and accountability while ensuring all operational and financial KPIs are consistently achieved
  • Build, engage and motivate high-performing teams, creating a positive workplace culture through effective communication, workforce planning and colleague engagement
  • Champion exceptional customer experience, working to tight deadlines, meeting service and satisfaction targets, and building strong relationships with business partners to deliver agreed SLAs
  • Drive commercial and operational excellence, contributing to budget reviews with value-added thinking and ensuring the operation delivers mutual benefit for both the customer and the business

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