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Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready

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Crisis Prevention Navigator

This position is available as a secondment opportunity for 12 months. If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.

Luton Council is committed to reducing rough sleeping and improving long-term housing outcomes for some of our most vulnerable residents. We are seeking a dedicated and compassionate professional to contribute to the delivery of an effective, high-quality support service for single, chronically homeless individuals.

You will play a key role in breaking the cycle of rough sleeping by providing personalised navigation support, helping individuals access, maintain and sustain safe and appropriate accommodation. This is a challenging yet highly rewarding role that requires resilience, empathy, and strong problem-solving skills.

Key Responsibilities

  • Deliver a personalised, strengths-based navigation service to individuals experiencing rough sleeping and complex homelessness
  • Manage complex casework, making informed decisions on a case-by-case basis in line with client aspirations
  • Work collaboratively with internal council services, charities, housing associations, landlords and external partners
  • Take a non-judgmental, solution-focused approach to complex situations to establish facts and generate positive outcomes
  • Represent the service at internal and external meetings, using influence and negotiation skills to build and maintain effective partnerships
  • Maintain accurate case records, monitoring data, reports and correspondence using IT systems
  • Analyse performance data, financial and resource information to support service delivery and improvement
  • Lead, motivate, influence and support others where required, contributing to a positive and effective team culture
  • Work independently and collaboratively to meet deadlines, targets and demanding workloads

Please note this role does not attract sponsorship.

 

About you

You will have:

  • Demonstrable experience of working with individuals with severe and complex needs
  • Experience of homelessness casework, administrative systems and processes within housing management, supported housing or a similar environment
  • Strong ability to work autonomously, using professional judgement to make informed decisions
  • Proven experience of partnership working across multiple agencies and stakeholders
  • Excellent communication skills, with the ability to converse fluently in spoken English and provide clear, accurate advice to the public
  • A strong commitment to equality, diversity and inclusion, particularly in relation to homelessness, rough sleeping and complex needs
  • In-depth knowledge of homelessness, including the causes and consequences of rough sleeping
  • A clear understanding of confidentiality and data protection responsibilities
  • Confidence working with financial information and performance data

Essential Requirements

  • IT proficiency in Microsoft Office and the ability to learn new systems quickly
  • Ability to organise, prioritise and manage a demanding workload, working alone or as part of a team
  • Member of the Chartered Institute of Housing (CIH), or equivalent qualification, or equivalent professional experience
  • Flexibility with start and finish times on occasion
  • Full, valid driving licence and ability to travel across Luton and surrounding areas

Why Work for Luton Council?

At Luton Borough Council, you’ll be part of a values-driven organisation making a real difference to people’s lives. We offer a supportive working environment, opportunities for professional development, and the chance to be at the heart of meaningful change within our community.

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