Main tasks and responsibilities of the role:
- Processing customer orders to the SOS Inventory system
- Raising and sending dispatch orders to the warehouse
- Raising and issuing sales invoices
- Responding to customer email and telephone enquiries
- Raising supplier purchase orders
- Allocating product serial numbers
- Maintaining a database of customer information
- Escalating enquiries to the appropriate team, where necessary
- Checking product or service availability
- Assisting customers with registration or account creation
- Passing customer feedback to the product or sales team to help improve the company’s offering
- Front-of-house duties, including reception and welcoming customers to the facility
- Arranging and facilitating customer visits, training, and marketing events, including:
- Customer interaction regarding hotel arrangements
- Arranging refreshments for events
- Showroom/demo room layout and preparation for customer visits
- Providing employee business travel and living administration support, including booking hotels, flights, trains, and parking
- Assisting with and contributing to the ongoing development of an in-house travel booking system