Customer Service Advisor

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We’re looking for a friendly and professional part time (19.25 hours per week) Customer Service Advisor to be the first point of contact at our centres. You’ll welcome visitors, handle enquiries, process bookings and memberships, and ensure our reception area runs smoothly. This role is vital in helping us provide an excellent experience to the thousands of people who use our centres each year.

What you’ll be doing
• Greeting members of the public, answering telephone enquiries and providing advice and information.
• Handling bookings, memberships and sales enquiries, including conducting tours and inductions.
• Operating reception systems including cash registers, ticketing machines and computerised booking systems.
• Accurately processing payments, maintaining security and ensuring audit trails for cash and stock.
• Carrying out administration tasks to support the centre’s operation.
• Assisting with small equipment set-up and maintaining a clean and welcoming reception area.

Required Skills
• Experience of working face to face with a large number of clients, ideally in a reception or customer service role.
• Clerical and administrative experience.
• Ability to deal tactfully with a wide range of people and enquiries.
• Confident in handling cash and recording stock and payments accurately.

Applicants must be willing to undergo child/vulnerable adult protection screening appropriate to the post, which may include checks with past employers and the Disclosure and Barring Service

What we offer

• 24 days annual leave plus Bank Holidays, increasing to 30 days after 5-years’ service.
• Opportunity to buy and sell holiday.
• Contributory pension.
• Free swimming and heavily discounted gym membership
• Discounted golf, sports hire and food and drink
• Cycle to work scheme
• Supportive and inclusive working environment
• Employee assistance programme