Customer Support Officer

Connect2Luton are excited to recruit a team of Customer Service Advisor (s) on behalf of Luton Borough Council paying £14.59 per hour.

Main purpose of position

Working within the Customer Service Centre, you will provide information, advice and guidance to residents across a wide range of Council services. You will support customers via telephone, email and face-to-face contact, helping to resolve enquiries and promote online services.

As a Customer Service Advisor you will be responsible for:

• Responding to customer enquiries, requests and complaints.
• Providing advice and guidance on Council services.
• Supporting customers to access online and self-service options.
• Maintaining accurate records using Council systems.
• Processing payments and supporting debt recovery activities.
• Verifying customer information in line with data protection requirements.
• Working with internal teams and external partners to achieve positive outcomes.
• Contributing to service improvements and customer satisfaction.

Skills and Experience

• Previous customer service experience in a busy environment.
• Experience handling complex enquiries and resolving issues.
• Strong communication and interpersonal skills.
• Good IT skills, including Microsoft Office.
• Ability to maintain accurate records and manage information.
• Excellent organisational skills and attention to detail.
• Ability to work effectively as part of a team.

Additional Requirements

• Ability to work on a rota basis, including occasional evenings and Saturdays.
• Ability to work from alternative Council locations when required.
• Commitment to delivering excellent customer service.

You will be required to be in the office for training for 6 weeks of training, following on from training this role will offer hybrid working.