Field Installation Engineer

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Job: Field Installation Engineer
Location: Hertfordshire (must be within this area)
Job Type: Full-time, Permanent
Salary: £26,440 basic (increasing with progression) + uncapped commission (OTE up to 50,000)
Working Hours: 40 hours per week, 9am–6pm, Monday to Friday
Saturday: One Saturday on, one Saturday off, with a day in lieu for Saturdays worked
Holiday: 29 days annual leave, increasing to 31 days after 1 year

About the Role

We have an exciting opportunity for a Field Installation Engineer to join Verisure. This is a field-based technical role where you’ll install, service and maintain security systems while interacting directly with customers. You’ll assess customers’ properties, recommend appropriate security solutions and identify opportunities for upgrades or additional products to enhance their security setup. You don’t need previous experience in security systems, as full training will be provided. However, we’re looking for someone who is technically minded, practical and enjoys solving problems, with the confidence to work independently and communicate effectively with customers. Success in this role comes from combining strong technical and practical skills with excellent customer service and the ability to recommend the right solutions for each customer’s needs.

About Verisure

Verisure is a leading European provider of professionally monitored security systems, protecting over ~6.5 million customers across 17 countries. With over 35 years of experience, we are known for innovation, service excellence, and customer satisfaction.

Key Responsibilities

Conduct detailed assessments of customers’ properties and recommend tailored security improvements, including upgrades and additional products
Install, service and maintain Verisure alarm systems with a focus on first-time fix
Provide expert advice to design systems that meet customer needs and risks
Deliver clear and engaging system demonstrations to customers
Troubleshoot faults and resolve technical issues, including repeat false alarms
Identify and act on opportunities to enhance customer security through additional products and services
Manage stock, tools and company vehicle in line with company standards
Deliver consistently high levels of customer service and professionalism

What We’re Looking For

A technical and practical mindset, with an interest in understanding how things work and solving problems
Strong communication skills and a team-oriented mindset
A proactive approach with good attention to detail
Comfortable using hand tools and working at height (step ladders)
Full, clean manual driving licence
Interest in technology and security systems
Confident communicating with customers and recommending additional products or upgrades
Previous experience in a technical, engineering, installation, sales, upselling or customer-facing role is an advantage but not essential
A willingness to learn and develop technical skills through our training programme

Additional Information: