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Field Retentions Engineer

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

 

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

 

As a Field Engineer you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.

 

As a Field Retentions Engineer, you will be:

  • Dealing with escalated high-level complaints
  • Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on “first time fix” solutions.
  • Providing a detailed, informed walk-through of the Verisure Alarm system.
  • Establish, build and manage strong long-term customer relationships
  • Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience
  • Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts
  • Trouble shooting any issues and repeat false alarms that may arise.
  • Managing stock materials and company vehicle maintenance in line with schedules.

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

 

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

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