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Group Exercise Manager

What you’ll be doing
Group Exercise Manager is responsible for the effective management, coordination, and development of the Group Exercise programme across Active Luton. The post holder will ensure the delivery of a consistent, high-quality, customer-focused programme that meets the needs of users and supports business objectives.

Working within agreed budgets and key performance indicators (KPIs), the post holder will lead, support, and coordinate Group Exercise Instructors, ensuring operational excellence, compliance with health and safety standards, and a strong Service Excellence culture. The role requires a proactive, organised, and customer-centred approach, ensuring that customers are at the heart of all decisions and service delivery.

• Managing and supporting group fitness instructors to deliver high-quality and safe fitness sessions.
• Recruit, audition, induct, appraise, and manage all Group Exercise Instructors in line with Active Luton values, standards, and operational requirements.
• Coordination and administration of group fitness programmes, launches, masterclasses, and customer retention activities.
• Implement and manage an effective class cover system, ensuring all sessions are covered and procedures are clearly communicated.
• Monitoring equipment and activity/Studio areas, ensuring they are clean, safe, and well maintained.
• Carry out health and safety checks, audits, and reviews within group exercise studios in accordance with normal operating procedures.
• Engaging with customers, responding to enquiries, and providing feedback to management teams.
• Contributing to the promotion and visibility of all Active Luton activities and programmes, and be a positive ambassador of the Active Luton brand.
• Coordinate payroll for contracted instructors and ensure freelance invoices are processed accurately and promptly in line with financial procedures.
• Design, manage, and review the Group Fitness timetable to reflect customer demand, business needs, and emerging fitness trends.

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