Head of Specialist Services

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Full job description

Head of Specialist Services

We are the Housing Network (THN), a purpose-led organisation working in partnership with the YMCA to support our communities. We are in an exciting period of growth and are looking for experienced and passionate people to help us support vulnerable individuals and families experiencing homelessness.

Are you an experienced Head of Specialist Services, looking to join at an exciting time of growth and be part of an organisation that makes a difference?

If so, please take a look into the details below and click apply!

About you:

Proven ability to operate at senior level without direct authority
Excellent data literacy and reporting capability
Strong commercial awareness, linking operations to financial performance
Ability to build trust quickly across teams
Comfortable in fast-paced, complex environments
Significant experience in housing, homelessness or supported accommodation at scale
Desirable to have experience in justice-linked services (e.g. CAS3 / MoJ contracts)
Supported housing / exempt accommodation / HB-funded services experience

What you’ll be doing:

Ensuring that delivery remains coordinated, efficient, accurate and high-performing at all times.
Drive a high-performing, detail-focused team culture
Establish clear workflows, SLAs and performance expectations
Own and drive data accuracy, integrity and consistency across Specialist Services
Proactively identify trends, risks and improvement opportunities

What you’ll receive: