Lloyds Banking Group Customer Support

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Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience.

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready.

“Thanks for letting us know. You can continue exploring without training support.”

“Don’t let cost stop you. There is support available to help with training and financial resilience. Please visit: www.lutonsupportingyou.co.uk'

“Looks like that provider isn’t nearby. Have you considered distance-learning opportunities instead.”

“We respect that you may have other priorities. Please do come back if your situation changes.”

Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready

“Thanks for letting us know. You can continue exploring the page without support.”

“It’s okay to ask for help. We will redirect you to a page that can support you"

“Understood. You can continue exploring opportunities at your own pace.”

“Salary is an important factor. Here are alternative jobs with different pay ranges.”

“You can get support with confidence, CV writing and job readiness through Seacole Academy. You will be redirected to their page for support."

“No problem — here are other opportunities that might suit you better.”

No worries — lots of people start here. Aisha can help you find the skills you need and get you job-ready

“Not every opportunity is the right fit. Here are other options you may prefer.”

“Salary is an important factor. Here are alternative opportunities with different pay ranges.”

“We respect that you may have other priorities. Please do come back if your situation changes.”

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What you’ll be doing

You’ll start your journey in one of our branches, providing face‑to‑face support to customers. While you’ll handle some everyday banking tasks, the heart of this role is helping people through important moments – offering reassurance, guidance and practical support. This could include supporting someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.

You’ll adapt to different customer needs, promote and support our digital services, and confidently help customers use online and mobile banking independently. You’ll also recognise opportunities to connect customers with the right products and services.

We don’t expect you to know everything about banking – we’ll teach you. What matters is being calm under pressure, adaptable, and empathetic.

As you grow, you may progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.