Logistics Administrator

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*Temporary role*

Our administrator is responsible for managing returned goods within the warehouse, ensuring all returned items are correctly received, processed, recorded, and accounted for in line with company policies and procedures. This role also involves communicating with customers regarding delivery exceptions and returns-related issues.

Working Hours & Shifts:

Shift length: 8 hours + 30-minute unpaid break

• Shift patterns:

9:00am – 5:30pm
12:00pm – 8:30pm
Pay rate: £13.50 per hour

Key Responsibilities:

Receive and pull returned cages and move them to the designated returns area for sorting and processing
Sort returned products accurately and identify any discrepancies, damages, or delivery exceptions
Input all relevant return information into the system accurately and in a timely manner
Ensure all returns are processed in full compliance with company policies, procedures, and quality standards
Proactively reach out to customers via email to inform them of delivery exceptions, delays, or return-related updates
Monitor the warehouse for returned packages that may have been left in unassigned or incorrect areas and ensure they are redirected appropriately
Take full accountability for the returns process, ensuring all returned items are properly tracked, recorded, and accounted for
Investigate and resolve missing, misrouted, or unaccounted-for returned items
Maintain a clean, organised, and efficient returns area at all times
Work closely with warehouse, customer support, and inventory teams to ensure smooth returns operations

Key Skills & Attributes: