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Opportunities in the East of England

Bishop’s Stortford

Harlow

Hemel Hempstead

Luton

Norwich

Stevenage

Welwyn Garden City

A Different Kind of RAC Role: Welcome to SMR
The RAC is known for roadside rescue – but this isn’t that.

Our Service, Maintenance & Repair (SMR) division is a newer, fast-growing part of the RAC, built to deliver planned, structured repair and servicing directly to members – from their driveway to their workplace car park.

There are no emergency callouts, no unpredictable shift patterns and no roadside recoveries. Instead, you’ll work through a scheduled list of jobs, with the time, tools and support you need to do quality work.

What to expect
Your day starts with a clear digital schedule. Each job is pre‑booked, with the member expecting you. You’ll carry out:

– Routine servicing
– Diagnostics using advanced mobile equipment
– In‑depth repairs you’d normally complete in a workshop
– Member advice and recommendations based on your inspection
– Vehicle safety checks aligned to RAC standards

And because SMR is structured, you’re not reacting to breakdowns – you’re delivering planned work that you can prepare for.

From day one, you’ll have everything you need: a fully equipped RAC van, fuel card, uniform, full tool set and advanced diagnostics. You’ll use your technical skill and problem‑solving ability to get people moving again; safely, quickly and confidently.

Why SMR is different (and why techs love it)
– Planned appointments instead of emergency responses
– Consistent workflow instead of unpredictable demands
– In‑depth repairs, not roadside temporary fixes
– Time to do the job properly, with support and parts ordering built in
– Clear schedules using RAC’s mobile service platform

It’s the ideal role for techs who want variety and independence without the reactive nature of Patrol.

What you’ll need…

Either:
NVQ Level 2 qualification in Light Vehicle Maintenance (or equivalent) with 2+ years’ experience
or
5+ years’ experience as a Vehicle Technician/Mechanic
and
A full UK driving licence with fewer than 6 points

No CV required when you apply and it takes just 5 minutes – it’s easier than ever to start your journey with us.