Operations Team Leader - PM shift - Luton Jobs and Skills

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In this role you will support the Shift Manager in daily DC operations, leading a designated area to deliver efficient, safe and accurate service. You will coach a team, drive KPIs, and continuously improve processes to maximise throughput. You’ll work within a collaborative distribution centre environment that serves 600+ stores, contributing to a One Team culture and customer-focused outcomes. This is a hands-on leadership role with a clear impact on performance and safety.

Responsibilities

Take ownership of people management for colleagues in your area, collaborating with shift manager and People Team
Motivate, coach and develop the team to perform effectively and efficiently
Own nominated KPIs for your area and report status to the shift manager
Review and enhance processes within your area to improve efficiencies
Collaborate with Health & Safety to maintain safe systems of work and risk assessments
Deliver seamless shift handovers and communicate daily updates to the team
Model a site culture aligned with company values and promote health & safety practices
Assist with ad hoc projects and deputise as Shift Manager when required
Conduct team briefings as needed

Requirements:
Proven management experience in a distribution environment or similar
Excellent planning and project management skills
Excellent analytical and IT skills
Strong communication and engagement abilities with team and colleagues
Strong people management skills
Good understanding of cost reports, operational efficiencies and cost management
Sound knowledge of warehouse management systems