Parking Services Officer

About the job

Salary: £25,989 – £32,597 a year
Hours per week: 37
Contract type: Permanent

Luton Council is looking for a motivated and detail-oriented individual to join our Parking Services team as a Parking Services Officer. This is an excellent opportunity offered as a progression scheme, providing scope for development and growth within the service.

In this role, you will support the effective administration of parking enforcement processes, ensuring compliance with legislation, council procedures, and high customer care standards.

Key Responsibilities:

• Process Penalty Charge Notices (PCNs), including representations and appeal applications, in line with legislation and defined procedures
• Issue parking permits, season tickets, and Blue Badges accurately and efficiently
• Respond to customer enquiries in writing and verbally, handling sensitive or challenging situations with professionalism and tact
• Assess information, establish key facts, and take appropriate action within guidelines
• Prepare straightforward reports and maintain accurate records
• Reconcile and record cash and cheque payments, producing timely and accurate financial statements
• Undertake occasional site visits across the Borough (approximately twice per month)
• Attend appeal hearings and County Court as required

Please note this role does not attract sponsorship.

About you

• You have strong customer care skills and can communicate clearly and effectively, both in writing and verbally
• You are confident dealing with members of the public, including those who may be upset or challenging
• You have good IT skills, including the use of spreadsheets and word-processing packages
• You can understand and respond to routine correspondence and produce clear written replies
• You are able to gather and assess information, following procedures and relevant legislation to make informed decisions
• You demonstrate attention to detail and accuracy, particularly when handling financial records
• You have an understanding of equality and diversity and can identify and respond appropriately to discrimination in service delivery or the workplace
• You are organised, reliable, and able to manage your workload effectively

What We Offer:

• A structured progression scheme with opportunities for career development
• A supportive working environment within a key council service
• Ongoing training to enhance your knowledge of parking legislation and procedures

This is a varied and rewarding role where your work will directly contribute to the smooth running of parking services across the Borough.

Apply today and build your career with Luton Council.

About us

Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough

Application Process

Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.

On occasions, we may close a vacancy early due to a very high number of applications being received.

Benefits