Passenger Assistant

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What You’ll be doing

Do you enjoy helping people and making a difference in your community? We’re looking for a caring and reliable Passenger Assistant to support the safe and comfortable transportation of children, young people, older adults and vulnerable passengers across Luton.

In this rewarding role, you’ll assist passengers throughout their journey, build positive relationships with service users and carers, and provide a friendly, professional service at all times. You’ll need to communicate clearly and sensitively with a wide range of people, respond calmly in emergency situations, and work flexibly when unavoidable delays occur.

What we’re looking for

We’re looking for someone with experience working with the public, excellent communication skills, and an understanding of equality, diversity and inclusion. You’ll be confident assisting passengers with mobility needs, including lifting mobility equipment and supporting those with walking difficulties, using passenger lifts following appropriate training.

You’ll also be willing to complete regular training, including Safeguarding, First Aid, Dementia and Autism Awareness, GDPR and PATS.

If you’re patient, compassionate and committed to helping others travel safely and independently, we’d love to hear from you.