Project & Operations Coordinator – Luton Jobs and Skills

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Summary

Are you an ambitious individual ready to step into a fast‑paced position at the heart of our Housing and Support Directorate?
We have an excellent opportunity for a graduate at the beginning of their career who is seeking exposure, variety and the chance to build foundation for progression within a purpose‑driven organisation.
You’ll support the delivery of housing projects and play an active role in day‑to‑day operations, helping individuals and families access safe, stable accommodation when they need it most. If you’re looking for a role to make a difference, this could be the role for you!

What you’ll be doing

Build and maintain strong stakeholder relationships with internal and external partners
Work collaboratively as part of a team to support and coordinate administrative and operational activity across housing projects and services
Be a customer-focused point of contact, interacting empathetically with residents, colleagues and Local Authority partners by phone and email
Follow and create clear end-to-end processes to update and maintain housing management systems accurately and efficiently
Identify opportunities for process/procedure improvements to achieve efficiency
Administer and scrutinise revenue and income. Leading on Housing Benefit processes, ensuring tasks are completed correctly and in line with internal procedures
Demonstrate excellent organisational skills, managing multiple tasks and priorities while maintaining strong attention to detail
Be flexible and adaptable, with a positive approach and willingness to travel when required to support project delivery
Use Microsoft applications confidently (including Outlook, Excel and Word) and CRM systems to support operational delivery and communication
Contribute positively to a team culture focused on reliability, solution focused, empathy, continuous improvement and social purpose

What you’ll receive