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Houghton Regis | Full-Time | Office-Based

We are looking for an experienced and organised Repairs Booker to join our busy social housing maintenance team in Houghton Regis.

This is a fast-paced role where you’ll be responsible for managing a high-volume inbox, making outbound calls to tenants, and scheduling maintenance appointments for our engineers. The successful candidate will thrive in a busy environment, be highly organised, and have excellent customer service skills.

Main Responsibilities

Managing a busy shared inbox and responding to customer enquiries
Making high volumes of outbound calls to tenants
Scheduling and booking maintenance repairs for engineers
Rearranging appointments and updating repair records as required
Ensuring all jobs are accurately logged on the company system
Liaising with tenants, engineers and clients to ensure appointments are completed efficiently
Providing excellent customer service at all times

Essential Skills & Experience

Previous experience in a Repairs Booker, Scheduler, Planner or Customer Service role
Experience working within social housing, repairs or property maintenance is highly desirable
Excellent telephone manner and communication skills
Strong administration and organisational skills
Ability to manage a demanding workload in a fast-paced environment
Good IT skills and attention to detail

Working Hours