Accommodation Coordinator

Mary Seacole Housing Association
Location: Luton
Salary: £31,000 per annum
Hours: 39 hours per week, worked on a rota including evenings, weekends and public holidays

Make a difference where it matters!

Mary Seacole Housing Association is looking for an experienced, compassionate and highly organised RISE & SHINE Accommodation Coordinator to join our Complex Needs Service in Luton.

Please note: This is a women-only position. Due to the nature of the role and the needs of the women accessing our SHINE service, this post is open to women only. This is a Genuine Occupational Requirement in accordance with Schedule 9, Part 1 of the Equality Act 2010.

This is a varied frontline and operational role, combining direct support for women within our SHINE service with day-to-day coordination across both RISE and SHINE supported accommodation services.

SHINE is our 24-hour, women-only supported accommodation service for women experiencing homelessness, rough sleeping, domestic abuse, exploitation, trauma and multiple disadvantage. RISE provides supported accommodation, assessment and stabilisation for single homeless men with complex needs.

You will work closely with the Complex Needs Service Manager to help ensure both services operate safely, consistently and effectively, while providing high-quality, trauma-informed and person-centred support to residents.

About the role:

As RISE & SHINE Accommodation Coordinator, you will hold a caseload of women within SHINE, completing assessments, support and safety plans, risk assessments, keywork and move-on planning.

You will support women experiencing a range of complex circumstances, which may include homelessness, domestic abuse, exploitation, trauma, mental health difficulties and substance misuse. You will help residents access appropriate services, develop independent living skills and work towards safe and sustainable accommodation.

Alongside direct client support, you will play an important role in the day-to-day coordination of RISE and SHINE. You will help ensure effective handovers between shifts, monitor welfare and safety checks, follow up safeguarding and client actions, support consistent recording and provide operational guidance to Support Workers, Concierge/Waking Night Workers and relief staff.

The role does not ordinarily carry formal line-management responsibility but requires someone confident in providing day-to-day guidance, maintaining standards and escalating concerns appropriately.

Key responsibilities:

Your responsibilities will include:

Providing trauma-informed, person-centred support and keywork to women within SHINE.
Completing and reviewing assessments, support plans, safety plans, risk assessments and move-on plans.
Identifying and responding appropriately to safeguarding concerns, incidents and crisis situations.
Working with statutory, voluntary and specialist agencies to coordinate effective support.
Supporting the day-to-day operation of RISE and SHINE and helping maintain consistent practice across shifts.
Monitoring handovers, welfare checks, case recording, safeguarding actions and other outstanding client actions.
Providing operational guidance and support to frontline, night and relief staff.
Supporting quality assurance, accurate case management and high standards of recording.
Helping maintain safe, welcoming and well-managed accommodation environments.
Supporting residents with housing applications, tenancy readiness, independent living skills and sustainable move-on.

About you

We are looking for someone with strong experience of working with vulnerable adults and/or women with complex needs who can combine compassionate frontline support with sound judgement, organisation and operational oversight.

You will need:

A minimum of three years’ experience supporting vulnerable adults and/or women with complex needs.
Experience within supported accommodation, homelessness, housing, residential or a comparable support environment.
Experience supporting people affected by trauma, homelessness and multiple disadvantage.
A strong understanding of adult safeguarding and risk management.
Knowledge and understanding of domestic abuse and the risks experienced by women facing homelessness and multiple disadvantage.
Experience completing risk assessments, support plans and accurate case records.
The ability to remain calm and make appropriate decisions in crisis situations.
Strong communication, organisational and multi-agency working skills.
The confidence to provide appropriate operational guidance to colleagues while working within defined management boundaries.
A proactive, flexible and solution-focused approach.
A Level 5 Diploma in Social Care or suitable equivalent relevant qualification, or willingness to work towards this where agreed by MSHA.
A full valid UK driving licence and access to a vehicle.
The right to work in the United Kingdom.

Experience and knowledge of trauma-informed practice, homelessness, domestic abuse, mental health, substance misuse and safeguarding environments will be particularly important in this role.

Safeguarding and pre-employment checks

Mary Seacole Housing Association is committed to safeguarding and promoting the welfare of young people and adults at risk, and all employees are expected to share this commitment.

Appointment will be subject to satisfactory pre-employment checks, including an Enhanced DBS check, right-to-work verification, satisfactory references and employment-history checks, together with overseas police clearance where applicable.

Join Mary Seacole Housing Association

This is an opportunity to take on a responsible and rewarding role supporting people experiencing homelessness and complex needs, while helping ensure our RISE and SHINE services provide safe, coordinated and high-quality support.

If you have the experience, resilience and commitment to help residents move towards greater safety, stability and independence, we would like to hear from you.

Apply today with your CV and supporting information outlining your suitability for the role.

To complete the application, follow the link below:

https://forms.monday.com/forms/7b8c091085dc6a5a5ccaa70b0a76db4e?r=use1

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £31,000.00 per year

Benefits: