Sales Administrator

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We are looking for a proactive and detail-focused Sales Administrator to join our Sales Operations team. You will be a vital link between our customers, internal teams, and external energy suppliers – ensuring that all post-sale processes are completed accurately, efficiently, and with excellent service.

Your primary responsibility will be to manage the journey of each contract from sale to successful processing. From resolving queries and gathering missing information to coordinating with suppliers and updating internal systems, you will play a key role in delivering a smooth and efficient experience for our customers.

Day-to-Day Responsibilities 

Act as the main point of contact between customers and energy suppliers to ensure all contracts are processed correctly and without delay.
Liaise with customers and suppliers to resolve any issues that arise during the switching process.
Gather outstanding customer information required to finalise contracts and ensure accurate submissions.
Coordinate supplier terminations and confirm that all necessary information is correctly captured in internal systems.
Monitor and address outstanding contracts to keep records accurate and up to date.
Identify and recommend process improvements to streamline workflows and enhance efficiency.
Support internal teams with training and guidance to help reduce recurring administrative issues.
Collaborate with teams across the business to ensure consistent performance and high-quality service delivery.

What We’re Looking For 

Previous experience in a customer support, contract administration, or sales support role.
Confident in resolving customer and supplier queries with professionalism and urgency.
Strong multitasking and time management skills; able to prioritise effectively while maintaining attention to detail.
Familiarity with contract management processes and an understanding of key contractual terms (desirable).
A strong team player who collaborates effectively with colleagues across departments to achieve shared goals.
A proactive, solution-focused mindset with a history of driving continuous improvement.
Comfortable working in fast-paced, target-driven environments.
Proficient with CRM systems and Microsoft Office tools, especially Excel.