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Sales Associate – Anthropologie

What You’ll Be Doing

Customer Experience:

  • Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued
  • Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions
  • Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store

Teamwork & Communication:

  • Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others
  • Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer
  • Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal
  • Insights & Feedback provides insights related to the customer and employee experience and communicates feedback to Store Leadership

Visual & Business Operations:

  • Business Acumen: understands their contribution to service, selling on every shift in order to positively impact the store’s business KPI’s
  • Product Flow: supports the shipment process to gain awareness of product, including what’s new and what’s restock; contributes to completion of omni order fulfillment processes while maintaining stock levels of the floor
  • Store Environment: maintains Anthropologie’s visual and operational standards while keeping the focus on the customer; stays current on merchandising updates

Merchandising & Display: 

  • Executes stock-to-sales processes and presentation standards
  • Is knowledgeable of trend and supports brand messaging
  • Has an understanding of how the merchant process impacts business and the customer experience.

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