Strategic Design Lead

Feedback form

What are you primarily looking for

Training

Jobs

Apprenticeships

Browsing

Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience.

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready.

“Thanks for letting us know. You can continue exploring without training support.”

“Don’t let cost stop you. There is support available to help with training and financial resilience. Please visit: www.lutonsupportingyou.co.uk'

“Looks like that provider isn’t nearby. Have you considered distance-learning opportunities instead.”

“We respect that you may have other priorities. Please do come back if your situation changes.”

Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready

“Thanks for letting us know. You can continue exploring the page without support.”

“It’s okay to ask for help. We will redirect you to a page that can support you"

“Understood. You can continue exploring opportunities at your own pace.”

“Salary is an important factor. Here are alternative jobs with different pay ranges.”

“You can get support with confidence, CV writing and job readiness through Seacole Academy. You will be redirected to their page for support."

“No problem — here are other opportunities that might suit you better.”

No worries — lots of people start here. Aisha can help you find the skills you need and get you job-ready

“Not every opportunity is the right fit. Here are other options you may prefer.”

“Salary is an important factor. Here are alternative opportunities with different pay ranges.”

“We respect that you may have other priorities. Please do come back if your situation changes.”

Feedback

I have read and agree to the Privacy Policy

Strategic Design Lead, you will sit at the centre of the newly established Innovation Team, shaping how the airport evolves its products, services and operations. You will act as a bridge between innovation and the wider business, helping teams understand, trust and adopt new ways of working. This role is equal parts strategist, practitioner and leader:

Setting direction while remaining hands-on
Coaching and growing others while delivering critical work
Partnering closely with the Digital Lead to influence stakeholders and unlock progress.

You’ll be a driving force within the team, bringing clarity and momentum and confidently challenging the status quo to deliver meaningful outcomes.

Key responsibilities and accountabilities:

Define and drive product and service strategy across Now / Next / Later horizons, connecting immediate delivery to longer-term transformation
Act as a translator between design, technology, data and business, making complex ideas accessible and actionable
Apply service design, product thinking and systems thinking to real operational challenges, focusing on outcomes over artefacts
Lead product, service or process initiatives from discovery through to delivery, working alongside your team, wider stakeholders, and third party service providers.
Facilitate prioritisation of the team’s workplan
Plan and facilitate user research — interviews, contextual enquiry, workshops — synthesising findings into clear, actionable insight.
Map current and future-state customer journeys, service blueprints and ecosystem maps that build shared understanding across teams.
Facilitate co-design workshops, generating alignment and momentum around complex problems.
Define service principles, design criteria and success metrics that keep work grounded in real user and business needs.
Collaborate closely with product designers, tech leads and delivery leads to ensure service-level thinking flows into product decisions.
Partner with the Digital Lead and others in your team to navigate stakeholders and build strong relationships across the business
Maintain pace and focus within agile sprint cycles, balancing rapid experimentation with meaningful delivery
Build our service design practice sharing knowledge, developing frameworks and mentoring junior designers, and building a credible and effective innovation practice with the wider organisation
Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest-facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards.
Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community.