Tele-Sales & Order Administrator

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Hours: Full-time, Monday to Friday, 9.00am – 5.00pm

Lunch: 30 minutes unpaid

We are recruiting on behalf of our client, based in the Luton (LU3) area, who is looking for a proactive, enthusiastic and reliable Tele-Sales & Order Administrator to join their team.

Are you organised, confident on the telephone and enjoy working in a busy, customer-focused environment?

This is a varied role combining telesales, customer service, sales order processing, reception and general administration.

The successful candidate will play an important part in the day-to-day running of the business, ensuring customer orders are processed efficiently, queries are dealt with professionally and the sales and delivery teams receive the support they need.

Key ResponsibilitiesTele-Sales & Customer Service

Contacting customers daily to obtain and process their orders.
Taking sales orders accurately and efficiently.
Assisting with stock control and advising customers on product availability.
Promoting special offers, promotions and stock clearance lines.
Handling incoming customer and consumer enquiries.
Answering and transferring incoming calls professionally.
Dealing with sales representatives’ orders and queries.

Reception & Front of House

Welcoming visitors and ensuring they are correctly signed in and out.
Acting as a key point of contact for incoming telephone calls.
Carrying out BRCGS audit compliance document checks.

Sales Order Processing & Administration

Inputting and processing sales orders.
Supplying and managing sales orders using Intact software.
Preparing drivers’ paperwork, including delivery notes and invoices.
Raising credit notes where required.
Completing daily filing and scanning of delivery notes.
Reconciling daily drivers’ paperwork for our six delivery vans.

The Ideal Candidate

We are looking for someone who:

Has an excellent telephone manner and communication skills.
Is confident speaking to customers and promoting products.
Has strong organisational and administrative skills.
Is accurate and has good attention to detail.
Can work efficiently in a busy, fast-paced environment.
Is confident using computer systems and Microsoft Office.
Can manage their workload and prioritise tasks effectively.
Is a team player with a positive, flexible and can-do attitude.
Has previous experience in telesales, sales administration or order processing (desirable).

Experience with Intact software would be an advantage, although training can be provided.