Aviation Duty Manager

Feedback form

What are you primarily looking for

Training

Jobs

Apprenticeships

Browsing

Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience.

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready.

“Thanks for letting us know. You can continue exploring without training support.”

“Don’t let cost stop you. There is support available to help with training and financial resilience. Please visit: www.lutonsupportingyou.co.uk'

“Looks like that provider isn’t nearby. Have you considered distance-learning opportunities instead.”

“We respect that you may have other priorities. Please do come back if your situation changes.”

Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready

“Thanks for letting us know. You can continue exploring the page without support.”

“It’s okay to ask for help. We will redirect you to a page that can support you"

“Understood. You can continue exploring opportunities at your own pace.”

“Salary is an important factor. Here are alternative jobs with different pay ranges.”

“You can get support with confidence, CV writing and job readiness through Seacole Academy. You will be redirected to their page for support."

“No problem — here are other opportunities that might suit you better.”

No worries — lots of people start here. Aisha can help you find the skills you need and get you job-ready

“Not every opportunity is the right fit. Here are other options you may prefer.”

“Salary is an important factor. Here are alternative opportunities with different pay ranges.”

“We respect that you may have other priorities. Please do come back if your situation changes.”

Feedback

I have read and agree to the Privacy Policy

Hours: 4 on, 4 off, days 06:00 – 18:00 and nights 06:00 – 18:00

Are you a passionate people leader who thrives in a fast-paced operational environment? We are looking for a proactive and organised Duty Manager to support the delivery of exceptional Passenger Reduced Mobility (PRM) services at London Luton Airport.

In this role, you will oversee daily operations, lead terminal and ramp teams, ensure service level agreements are consistently achieved, and maintain the highest standards of safety, compliance and customer care. This is an excellent opportunity for an experienced supervisor who enjoys making a real difference to passengers’ journeys while developing and motivating operational teams.

About the Role:

Lead and support terminal and ramp teams to ensure the safe and efficient delivery of PRM services.
Monitor operational performance and take immediate action to address service shortfalls and operational challenges.
Ensure Airport Authority Service Level Agreements (SLAs) and operational standards are consistently achieved or exceeded.
Manage staffing levels, rostering, attendance and absence management to maintain adequate operational coverage.
Build and maintain effective relationships with airlines, airport stakeholders and clients, responding proactively to service issues.
Oversee compliance with Health & Safety, Department for Transport, airport and company procedures, promoting a safety-first culture.
Conduct audits, inspections and incident investigations, producing accurate reports and recommendations for senior management.
Support staff training, coaching and development while ensuring excellent customer service for all passengers, particularly those requiring special assistance.